Inbound Customer Advisor

Where

Macclesfield

Type

Permanent

Salary

30000 Annual

Amazing Opportunity to kick start a career within secured lending!

As a inbound Customer Service Advisor you will be a first point of contact for customers seeking a secured loan or mortgage. You will recieve warm inbound and outbound calls, with no cold calling or use of outbound dialers. The successful candidate will handle fact-finding, transferring customers to third-party lenders, and assisting clients through the application process.

Key Responsibilities:

  • Handling warm inbound calls from clients seeking financial assistance.
  • Making outbound calls to customers who have requested information about loans.
  • Completing compliant fact-finds with clients to understand their needs.
  • Transferring customers to appropriate third-party lenders.
  • Following up with clients to collect outstanding documents.

Skills & Experience:

Preferred Experience:

  • Minimum 1 year of customer service experience.
  • Experience in a Contact Centre environment.
  • GCSE Maths required.

Key Competencies:

  • Strong telephone manner with excellent rapport-building abilities.
  • Motivated by positive customer interactions and problem-solving.
  • Patience to explain financial products and processes to clients.
  • High attention to detail.

Working Hours:

You will work on a rotating shift pattern:

  • Early Shift: Monday Friday, 9:00 am 5:30 pm
  • Mid Shift: Mon Wed, 9:30 am 6:30 pm; Thurs, 9:00 am 6:00 pm; Fri, 9:00 am 5:30 pm
  • Late Shift: Mon Wed, 10:00 am 7:00 pm; Thurs, 9:00 am 6:00 pm; Fri, 9:00 am 5:30 pm

Salary & Benefits:

  • Base Salary: £24,000 per year
  • Performance Bonus: On-target earnings (OTE) up to £30,000 annual
  • Additional Benefits:
  • Casual dress code
  • 25 days of annual leave, plus bank holidays
  • Company pension
  • Death in Service benefit
  • On-site parking
  • CeMap funding & Progression

Required Qualifications:

  • GCSEs in Maths & English (grades A-C or equivalent).

This role is ideal for a customer-focused individual who thrives in a fast-paced environment and enjoys helping clients navigate financial solutions.

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