Role description: Senior Project Administrator Business area: Commercial & Project Operations (Operations)

Role focus: Operations Purpose of the role: To provide high-level administrative and project-related support across the business, with a strong focus on supporting the day-to-day operations of the Commercial & Project Operations function and contributing to wider strategic objectives.

Area Responsibilities

Project and operational administration (90%) > Provide project support across the Commercial & Project Operations team, such as but not limited to: - Complete publication submissions (e.g. abstracts, posters and manuscripts), from initial request for dummy submission through to publication or cancellation, including liaison with project teams and journals as appropriate - Source journal articles based on project need - Develop project contracts in accordance with template and client specifications - Generate project codes in line with defined processes - Input of proposal/project data to applicable business systems, including code generation, project-specific template set-up, and timeline set-up > Provide administrative support to the operational aspects of the business, such as but not limited to: - Coordinate internal reviews and signatures of documents - Maintenance and update of processes and procedures - Development and generation of reports to support business decisions - Process credit card payments and complete credit card expense claims accurately - Track, report, and process of client and third-party supplier invoices and purchase orders > Where required, perform other tasks related to project operations and operational administration

Process and system improvement (10%) > Support continuous improvement through proactively identifying and suggesting improved ways of working > Support in ensuring all processes are documented and kept current as processes evolve > Support the introduction of new processes, systems, and tools to ensure effective ways of working, to improve efficiency and increase capacity

All % breakdowns are an estimate and are subject to change according to business needs.

Competencies associated with this role

• > Ability to multi-task, work independently, and manage multiple priorities with flexibility, calmness under pressure, and a thorough approach to work
• > Demonstrates tenacity to follow tasks and projects through to completion and positive resolution
• > Demonstrates effective communication skills, ensuring that all relevant team members across the business are kept up to date with progress, activities, or challenges
• > Strong organisational and planning skills with proven ability to adapt to changing priorities and meet business-critical deadlines > Excellent interpersonal, written and verbal communication skills
• > Customer-focused and proactive attitude, always demonstrating professionalism and discretion
• > High standards of accuracy and attention to detail, maintaining quality and consistency under pressure
• > Ability to collaborate effectively with team members of all levels, gathering information while respecting their workload and priorities
• > Advanced proficiency in MS Office applications (Word, Excel, PowerPoint) and adaptability to new systems/software

Behaviours and levels (out of 5) associated with this role

Behaviour Level Work collaboratively Level 1 – You: > actively contribute to one or more teams > explore ideas with others > demonstrate respect for others and their views Level 2 – You also: > proactively share knowledge and ideas > actively seek input from other people or disciplines, appreciate diverse views and incorporate these into decisions appropriately > appreciate expertise both within and outside your discipline

Develop self and others Level 1 – You: > understand your strengths and weaknesses > document, own and follow a personal development plan > continually look to improve by seeking and acting on feedback 1 Drive for efficiency and performance Level 1 – You: > understand your role and take ownership of appropriate tasks > set yourself high standards and take accountability for delivering quality work efficiently > manage your time effectively to meet deadlines and business requirements > comply with SOPs, follow guidelines and use templates as appropriate > stay occupied and offer any free time to help others Level 2 – You also: > take a proactive approach in all aspects of your role > take an active interest in our business performance > consistently seek out the most efficient ways of working > proactively share your improved ways of working with others

Build client relationships Level 1 – You: > act as an 'ambassador' for Adelphi Values through appropriate, clear and effective interactions with current or potential clients > demonstrate a client-focused mind set Level 2 – You also: > understand the basic needs of our clients > actively seek to address client needs in a manner that builds confidence and trust > assist in maintaining accurate

Client Relationship Management information Decide and do Level 1 – You: > make timely decisions with appropriate autonomy and act on them > show an appreciation of when and when not to seek guidance > seek clarity on what needs doing once a decision is made and do what's agreed upon > multi-task and prioritise your actions effectively Level 2 – You also: > demonstrate ownership and accountability for more complex decisions and actions > thoroughly consider the implications (intended or unintended) of your actions > act with initiative in the absence of all the facts > demonstrate clear, critical thinking when making decisions

Challenge and innovate Level 1 – You: > regularly review your own ways of working > consider changes to your role and responsibilities that may benefit our business Level 2 – You also: > understand what our business is about and how we work > suggest ways of better delivering against our six key drivers > actively demonstrate critical thinking, developing ideas that challenge assumptions and use sound judgment

Fuel our passionate culture Level 1 – You: > understand your personal impact on others, making every interaction count > demonstrate empathy and personal support for your colleagues > suggest activities or initiatives that keep our culture alive and encourage fun