Receive all customer enquiries and service requests via the telephone, resolving as many requests at the first point of contact as possible. Update appropriate IT systems to record and maintain an electronic record of customer details and their service requests. Maintain awareness of appropriate regulatory and legal standards to ensure compliance through day-to-day activities. Manage customer complaints, compliments, and suggestions in accordance with the council s procedures. Contribute ideas that create efficiencies or improvements in customer-facing and other processes. Understand and contribute to the overall objectives of Customer Services, including supporting specific campaigns as appropriate, such as encouraging self-service or direct debit payments. Work as a team to provide cover and support to other team members to ensure service delivery is maintained at all times.

Receive all customer enquiries and service requests via the telephone, resolving as many requests at the first point of contact as possible. Update appropriate IT systems to record and maintain an electronic record of customer details and their service requests. Maintain awareness of appropriate regulatory and legal standards to ensure compliance through day-to-day activities. Manage customer complaints, compliments, and suggestions in accordance with the council s procedures. Contribute ideas that create efficiencies or improvements in customer-facing and other processes. Understand and contribute to the overall objectives of Customer Services, including supporting specific campaigns as appropriate, such as encouraging self-service or direct debit payments. Work as a team to provide cover and support to other team members to ensure service delivery is maintained at all times.