About the roleAs a technician 2 to join our growing Configuration team, responsible for providing efficient IT configuration services. The ideal candidate will be competent at component level, self-sufficient, and able to manage workloads within set timelines.Tell me more, tell me more We are seeking a customer-focused and technically skilled Tech Bar End User Support Analyst to join our dynamic IT support team at AZ Macclesfield. This role is pivotal in delivering high-quality, face-to-face technical support to end users via our Tech Bar and floor-walking services. You will be the first point of contact for IT-related issues, ensuring a seamless and professional customer experience.

Shift: Monday to Friday (37.5 hours) - 9:00 AM to 5:30 PMLocation - Middlewood Court Silk Road Business Park - Macclesfield SK10 2NAContract Duration - 3 months

Roles and Responsibilities:

• Provide face-to-face technical support at the Tech Bar and through proactive floor-walking.
• Deliver exceptional customer service, maintaining a high level of professionalism and empathy.
• Troubleshoot and resolve issues related to Windows 10, Office 365, Microsoft Teams, and Outlook.
• Support Lenovo desktop and laptop hardware, including setup, configuration, and maintenance.
• Assist with Apple macOS and iOS support as needed.
• Deploy and configure mobile devices, including using MS Intune.
• Utilise enterprise tools such as Active Directory, Group Policy, SCCM, and remote-control technologies.
• Support cloud storage solutions like OneDrive and Box.
• Maintain awareness of client antivirus software and ensure compliance within the enterprise environment.
• Update and maintain asset inventory records, contributing to effective asset management.
• Use ServiceNow for incident logging, tracking, and resolution.
• Collaborate with the wider IT support group to escalate and resolve complex issues.

Other stuff we're potentially looking for:

• Proven experience in face-to-face customer support within an IT environment.
• Strong communication skills to liaise with technical teams and end users.
• Solid understanding of Microsoft Windows enterprise environments.
• Expertise in desktop support, particularly Windows 10 and Office 365.
• Familiarity with Active Directory, Group Policy, SCCM, and remote support tools.
• Experience with Lenovo hardware and mobile device deployment.
• Working knowledge of Apple macOS and iOS (desirable).
• Experience with ServiceNow and similar ITSM platforms (desirable).
• Understanding of cloud storage and antivirus solutions in enterprise settings.
• Commitment to asset management and inventory accuracy.

What's in it for you? - Our clients love to reward their people for doing a great job.

• This is a 5-day per week on-site contract.
• A per hour, in-scope IR35, of £14.54 (PAYE) OR £18.87 (via a Hays-Approved Umbrella Company).

Next StepsOnce you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better.We look forward to speaking to you!

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