Role Overview

We have a fantastic opportunity for a Business Administrator to join our growing Finance and Administration team.

This is a Monday to Friday office-based role, suitable for someone looking to play a key role in enhancing the efficiency of Electroserv by supporting various business functions and teams.

Key Responsibilities

Customer Interaction: Promptly communicate with customers within agreed timescales to resolve queries, including clarifying requirements, creating credit accounts with potential new customers, and addressing any inquiries or concerns with professionalism and accuracy.

Order Processing: Efficiently process customer orders from receipt of the purchase order (PO) to shipment, ensuring pricing, discounts, and terms are accurate before finalising. Send the customer an order acknowledgment to confirm the order has been processed. Deliver a high level of customer service throughout the process. Track the order progress and ensure an invoice is generated in line with the due completion date.

Quote Management: Handle incoming quote requests for products and repairs promptly and accurately. Collaborate with various departments such as the Sales Team and Planning Team to generate and revise quotes based on customer requirements.

Documentation: Maintain organised records of quotes, orders, invoices, and customer communications. Ensure all documentation is accurate and up to date.

Adhoc: General admin to support the team as appropriate including data entry, shared inbox management, basic office duties, and coordinating supplies and shipment. Proactively identify, suggest, and implement ideas for process improvements to enhance operational efficiency and customer satisfaction.