About the Experience

A large-scale festive Christmas attraction brought to life by Hollywood set designers and West End theatre professionals. This immersive theatrical production creates an enchanting world of wonder and beauty. The award-winning event sells out within hours each year and welcomes more than 170,000 guests to its 30-acre site each season.

Over 1,000 exceptional performers transform imagination into reality captivating audiences with rich storytelling and theatrical flair. This extraordinary experience has attracted high-profile visitors and featured on national television, offering a rare behind-the-scenes look at its remarkable creation.

As a Golden Experience Host, youll be the dedicated point of contact for premium guests, guiding them through their visit with warmth, confidence, and care.

Youll be their storyteller, organiser, and friendly face, helping families move seamlessly through the experience while adding subtle moments of magic that will stay with them long after they leave.

Key responsibilities include:

• Welcoming families with genuine warmth and professionalism
• Escorting them through a 4.5-hour immersive journey across a woodland world
• Anticipating needs and providing thoughtful touches throughout the visit
• Liaising discreetly with other departments to pass on key guest details
• Ensuring guests receive the highest level of care and attention, especially high-profile visitors
• Maintaining a polished, calm, and proactive presence in a fast-moving environment

You might come from a luxury hospitality background, be a seasoned event host, a performer, or simply someone who brings grace and joy to those around them.

Were looking for:

• A confident, outgoing, and proactive approach
• Genuine warmth and emotional intelligence
• Excellent communication skills
• Experience working in guest-facing roles, ideally in premium or high-profile settings
• The ability to remain calm and present under pressure
• A natural ability to create ease and delight for others

• £14.50 per hour
• Free hot meal each shift
• Paid breaks
• Staff discount on selected event dates
• Free shuttle transport from Macclesfield Train Station
• Full training in advance of the event

Capesthorne Hall, Congleton Road, Siddington, Macclesfield, SK11 9JY

• Paid Training: Selected dates from late October to early November 2025
• Live Event: 11th November 24th December 2025

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