Job Description:

CXOne Solution Architect

Location: Macclesfield

Attendance: 1 or 2 days a week

Inside IR35

The NICE CXone Solutions Architect is responsible for designing, governing, and delivering end to end technical solutions across the NICE CXone cloud contact centre platform.

This role ensures that all CXone capabilitiesACD/IVR, WFO/WFM, Quality Management, Voice and Digital Channels, Analytics, and Integrationsare architected to meet business requirements, security standards, and performance expectations.

The Solutions Architect will work closely with business stakeholders, product owners, technical engineering teams, and vendor partners to translate complex requirements into scalable, secure, and future-proof designs.

Experience:

• Enterprise contact center architecture.
• At least 4 years in NICE CXone architecture.

Technical Expertise:

• Strong knowledge of CXone modules: Studio, ACD, IVR, WFM, QM, Speech Analytics, Digital Channels.
• Proficiency with REST/SOAP APIs, JSON, XML, and system integrations.

Certifications:

• NICE CXone Certified Architect (preferred).
• Networking/telephony certifications (eg, CCNP).

£575.00/day

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