Seven years at the top for Macclesfield care service Belong at Home

Carers at Belong at Home Macclesfield the not-for-profit community support service operated by dementia specialist, Belong, are celebrating landing a place in the UK's top home care groups for the seventh year in a row.

Based on independent reviews on leading comparison website, homecare.co.uk, Belong at Home teams throughout the North West and West Midlands have been named in the country's Top 20 Large & Mid-size Home Care Groups 2024 – the only not-for-profit service in the country to have won the award every year since 2018.

One daughter of a client wrote: "Feel in completely safe hands with Belong at Home carers – on time, cheerful, attentive and will phone with any doubts or alerts on Mum's status. As well as the practical day-to-day things, the carers are genuinely good company and are making my life much easier, and Mum's life longer and better. Happy!"

Belong at Home offer a wide range of services to the good people of Macclesfield and beyond. (Image - Belong at Home)

Another said: "Aside from the practical support, they also provide, more importantly, emotional support, alleviating any anxieties that someone with Alzheimer's can present with. As a family, we cannot thank them enough."

The carers support people in their homes in and around Macclesfield as well as those residing in the Belong village apartments to live independently, with the achievement recognising their outstanding performance assisting older people with one-to-one personal care, housekeeping, food preparation, as well as running errands, helping with excursions and offering companionship. Clients also have the option to take advantage of the Experience Days day care service at their local Belong village, for which the team can help with transport.

Andrew Shield, head of operations at Belong at Home, said: "We are very pleased that the hard work and dedication of our teams is recognised by our customers and their families, and we are grateful for their feedback – it really is encouraging. They are the experts in what they need, and we are privileged to support them to live their lives as independently as they can."

Macclesfield resident Karen Burgess leads the Belong at Home service, and has worked for over 30 years in the care sector.

The accolade comes as the organisation continues its recruitment drive, providing opportunities for support workers, as well as training roles for local people new to care. Its 'for people, not profit' status enables it to continuously reinvest in its team to provide award-winning care to customers. Belong at Home is one of the few community care operators to recompense colleagues for travel time between appointments.

Belong at Home has an office upstairs at Belong Macclesfield, Kennedy Avenue, Upton Priory.

The service is lead by area manager and Macclesfield local Karen Burgess, who has worked for Belong at Home for almost 14 years. Click HERE to read an interview with her.