Macclesfield bank branch to reduce opening hours amid changing customer habits

A Macclesfield bank is reducing its opening hours.
Co-operative Bank has announced plans to change the opening hours of its branch on Castle Street.
From January 5, 2026, the branch will close two hours earlier on weekdays, at 2.30pm instead of 4.30pm.
However, it will also open half an hour earlier on Saturday, 9am, while still closing at midday.
An impact assessment published by the bank reads: "Before we make changes at any branch, we look at how our customers are managing their money and using the branch.
"Most customers are now using mobile and online banking or calling us instead, which means they are using branches, including the Macclesfield branch much less.
"As a result of the changes in how customers bank with us, we are updating branch hours."
According to the Co-op, the average number of transactions completed at their Macclesfield branch counter each week has dropped by 63% over the last seven years.
In the past four years, 691 less personal customers have visited the branch to complete a counter transaction.
Furthermore, in the 12 months to June 2025, the total number of business customers who transacted in the branch was 172.
The impact assessment adds: "We are pleased to confirm we are not closing any branches permanently, and have not done so since November 2020.
"These amendments to branch opening hours form part of the bank's strategy to rebuild and reshape our business for the future, with a focus on responding to the changes in the way customers are choosing to bank with us."
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