COMPLAINTS HANDLER MACCLESFIELD 27, 000PA

Our client a market leader in their field are seeking a Complaints Handler to join their team.

- Providing high levels of service to customers - Enhance customer experience and satisfaction - Work with a customer through the entirety of their issue to ensure a smooth resolution - Understanding GDPR and other policies and the impact it has on customers - Resolving customer questions and queries via phone and email - Problem solving and providing advice - keeping an up to date knowledge of the consumer rights act

Required - A customer service background with proven complaint handling experience - Strong communication skills - Ability to build relationships with customers - Not to be afraid of saying no when required