1st Line Support Engineer - Managed Services Provider - Windows, Office 365, Active Directory

Remote/Macclesfield - £25,000

Applause IT are looking for a 1st Line Support Engineer to join a service desk team for a managed services provider based in Macclesfield. The organisation provides managed IT Services to organisations all around the North of England.

The role will entail providing customer service focused technical support, assisting clients with hardware and software issues via telephone and email.

The 1st Line Support Engineer will experience with:

• Working in an IT Helpdesk
• Strong customer service skills
• Excellent communication skills
• Knowledge of Windows Desktop Technologies
• Office 365
• Active Directory
• Microsoft Office

It would be desirable for the 1st Line Engineer to have experience with:

• MSP/Reseller support environment
• Owning end user issues
• Remote support
• Knowledge of Windows and MacOS

This is an excellent opportunity for 1st Line Support Engineer who has experience with at a managed services provider. The role is currently remote but may become hybrid where the organisation's office is based in Macclesfield. Please only apply if you are in a commutable distance to Macclesfield. If this sounds like the role for you then please click APPLY NOW!

1st Line Support Engineer - Managed Services Provider - Windows, Office 365, Active Directory

Remote/Macclesfield - £25,000