Booking Out Executive

£23,760-£25,000 (based on experience) - Plus OTE of up to £6000 per annum

Company background

SuperBike Factory was founded in 2010, and today with our market-leading brands of SuperBikeFactory.co.uk, WeWantYourMotorbike, WeBuyAnyBike, and SuperBikeLoans.co.uk, we are the largest retailer of new and used motorbikes in Europe.

With our industry-leading preparation facilities at our operational hubs in Cheshire, Donington Park, and West Yorkshire, we can offer customers a used motorbike with total peace of mind in terms of its quality. This is supported by our Excellent Trustpilot rating.

SuperBike Factory has grown significantly in recent years, underpinned by significant investment in the business with the development of the largest production facilities in Europe, the opening of our retail site at the iconic Donington Park race circuit, and additional direct-to-consumer showroom facilities around the UK.

With over 300 colleagues, we recognise that people are at the heart of what SuperBike Factory does, hence we offer industry-leading benefits packages, apprenticeship schemes, and an opportunity to succeed and develop in a fast-moving and fun business.

This is an exciting time to join the organisation at the start of a transformational period of growth.

You don't have to love motorbikes to work here, although many of our team have turned their passion into their career!

Booking Out Executive

• Providing excellent over the phone communication with customers to chase outstanding balances and finance proofs.
• Arranging collections and deliveries with customer for handover of their new Bike.
• Working with large data fields surrounding customer information and order details.
• Liaising with sales and workshop departments to meet customer expectations.
• Great communication skills and able to liaise between departments.

Key Attributes

• Excellent eye for detail, able to identify problems and resolve issues.
• Driven by tough but achievable targets.
• Strong numeracy/literacy/IT skills.
• Experience in a Customer Service role essential.
• Must have a flexible attitude to work.
• Basic knowledge of motorcycle maintenance.
• Able to work to tight deadlines in a fast paced environment.
• A passion for motorcycles.

Benefits

• Netflix Membership • The Dining Group Discount Card • Gymflex Benefit • Group Life Assurance 4 x salary • 15% Staff Discount on Accessories • Staff Discounts on SBF Bikes • Salary Sacrifice Pension Scheme • Cycle to Work Scheme • Health Care + Wellbeing Benefits • Bereavement counselling, • Critical illness support • Legal support • Cancer Support • Fitness plans and nutrition advice • Physiotherapy +Mental Health Consultation • 24/7 Employee Doctor Help Line

On formal acceptance of employment for the above position at Superbike Factory, successful applicants are subject to a level of pre-employment screening prior to commencing employment. The screening includes a Criminal record/DBS check.

We're an equal-opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity, or disability status.

We would love to respond to every application however due to the volume of applications we receive this isn't always possible. If you have not heard within 2 weeks of applying, please assume on this occasion that your application has not been shortlisted. We may retain your CV to contact you about future employment opportunities at Superbike Factory Ltd.